FAQ

  • Do you have twist (or swirl) machines?
    • Yeppers! All of our machines are double barrel Taylor 162s with two flavors and a middle twist. They are awesome.
  • Do you rent single flavor machines?
    • Nah. Go big or go home!
  • How many servings will the twist machine produce?
    • Each machine will produce about 200 servings per hour without breakin’ a sweat. 
  • Can I rent more than one machine if I want more than 2 flavors?
    • Please do. We offer discounts for multiple machines and multiple days. More the merrier.
  • What is your availability?
    • Check out our calendar here (**insert cal link**) to see if we are booked. Availability will be based on WHERE, WHEN, and HOW MANY, so please ask us to find out for sure.
  • What kind of soft serve products can I order?
    • We have ice creams and custards made from fresh liquid mix (not that powder junk), Frozen Yogurt, Sorbets, and 6 different flavors of Dole Whip! Did you know they have 6 flavors?! Try them all (but not at the same time).
  • Will you deliver or do I have to pick it up?
    • We will deliver, set up, and tear down for you. Because our machines are 500 lbs each, we do not allow pickups. Why break your own back when we’ve got ours?
  • Do I need to rinse or clean the machine at all?
    • Nope. We take care of all of that. Leave the hard work to us – you just sit back and enjoy your perfectly crafted cone.
  • What time will you arrive to set up?
    • We we plan to be there at least 1 hour before your event begins to make sure your chosen frozen concoction is flowing with time to spare. 
  • What kind of power outlet does the machine need?
    • Each machine requires a 220v outlet with at least 20 amps. Think of what a dryer or oven plugs into.
  • Can I use a generator if I don’t have a 220v outlet within reach?
    • Yes! The generator needs to be at least 10,000 watts and have a 220v plug with at least 20 amps. If you do not have one or rent one, we have generators available for rent with our machines. 
  • Do you have extension cords available for when the machine is not near an outlet?
    • Yes, we provide heavy duty cords to set up your machine a maximum of 175 ft from the outlet in use.
  • Can the machine sit on a table?
    • No. The machine is transported on (and remains on) a wheeled cart. It is too heavy to move from the cart. If you would like, you can cover the cart portion with a fancy shmancy tablecloth. 
  • Can you go up or down stairs?
    • No. Absolutely no stairs. Not even little ones.
  • Can you transport the machine cart over grass.
    • Yes, but its hard, so please don’t make us suffer too much.
  • Can my event be outdoors?
    • Yes! However, the machine must be in FULL shade the entire time and if it is hot outside the production may be a little slower.
  • Do you provide tables for toppings and/or cones?
    • No, we do not provide any tables, so you will need to arrange for tables.
  • Do you provide serving bowls for the toppings?
    • We offer plain white bowls for rent if you do not have ones of your own.
  • Do you offer Military or Veteran discounts?
    • Heck yes we do! We are Veteran owned and operated and offer a 15% discount to Veterans and Active Duty Military. 
  • Do you offering tastings?
    • No. BUT, our ice cream is the same as what you’d get at Arctic Circle and the Dole Whip is the same as what you’d get at the Dole Plantation in Hawaii or at DisneyLand (so with Dole Whip, you can turn your event into either!) Our Frozen Yogurts and Sorbets are creams from YoCream (not powders), and they are fantastic.
  • What does your ice cream taste like? Any good?
    • Its yum. Local favorite – Farr’s ice cream in Salt Lake – supplies our ice cream and custard. Dole Whip is the same as what you’d get at the Dole Plantation in Hawaii or at DisneyLand (so with Dole Whip, you can turn your event into either!) Our Frozen Yogurts and Sorbets are creams from YoCream (not powders), and they are fantastic.
  • Why should I get your toppings? 
    • Because its convenient! Here’s the thing… We know what people prefer in toppings and how much 100 people are likely to use of each topping. You are welcome to provide your own, but you’ll likely have A LOT of leftovers you’ll end up throwing away. Might as well just have us handle the stress and mess of it. PLUS, we can get you stuff you can’t easily get yourself like crushed reese’s, butterfinger, cookie dough chunks, brownie bits…
  • Do you provide fresh fruit toppings?
    • We don’t. Who wants fruit when you could have crushed reese’s, butterfinger, cookie dough chunks, brownie bits…
  • Do you provide a refund for unused product?
    • We do not. All the items are special order and many have expiration dates. Extra just provided peace of mind, and that’s worth a lot, right?